SAP Reports / Programs | Customer Service | Customer Interaction | Customer Interaction Center(CS-CI-CIC) SAP CS
RCCMREP06 SAP ABAP Report - Call Center Management Profile/Framework Detail Report
RCCMREP06 is a standard Executable ABAP Report available within your SAP system (depending on your version and release level). Below is the basic information available for this SAP report including which OBJECTS it interacts with such as TABLES, FUNCTION MODULES, INCLUDES ETC. Also check out the submitted Comments related to this SAP report or see any standard documentation available.
If you would like to execute this report or see the full code listing simply enter RCCMREP06 into the relevant SAP transactions such as SE38 or SE80
Transaction Code(s):
Below is a list of transaction codes which are relevant to this SAP report
RCCMREP06 - PD Organization Profile - Detail
ABAP code to call this SAP report using the submit statement
This report can be called from another progam/report simply by using the ABAP SUBMIT statement, see below for example ABAP code snipts of how to do this.
SUBMIT RCCMREP06. "Basic submit
SUBMIT RCCMREP06 AND RETURN. "Return to original report after report execution complete
SUBMIT RCCMREP06 VIA SELECTION-SCREEN. "Display selection screen of submitted report to user
See more syntax options for the ABAP SUBMIT statement
Text pool values
Selection Text: COMPPROF = Component Profiles
Selection Text: FRMEWORK = Framework
Selection Text: PDORG1 = Organization
Selection Text: PDORG2 = Organization
Selection Text: PRTFRAG = List Agents
Selection Text: PRTFRDT = List Detail
Selection Text: PRTFRSP = List CIC Profiles
Selection Text: PRTFRWRK = Framework Report
Selection Text: PRTPRAG = List Agents
Selection Text: PRTPRDT = List Detail
Selection Text: PRTPRFLE = Component Profile Report
Selection Text: PRTPRSP = List CIC Profiles
Title: Call Center Management Profile/Framework Detail Report
Text Symbol: 078 = ICON NAME:
Text Symbol: 077 = SEQ
Text Symbol: 076 = VARIANT
Text Symbol: 075 = FRAMEWORK ID:
Text Symbol: 074 = PROFILE VALUE:
Text Symbol: 073 = COMPONENT
Text Symbol: 072 = MENU TEXT:
Text Symbol: 071 = CALLID:
Text Symbol: 070 = SLOT
Text Symbol: 069 = POSITION NUMBER:
Text Symbol: 068 = POSITION GROUP:
Text Symbol: 067 = CALLGROUP:
Text Symbol: 066 = QUICK INFO:
Text Symbol: 065 = TAB LABEL:
Text Symbol: 064 = COMP VARID:
Text Symbol: 063 = COMPONENT:
Text Symbol: 062 = ICON:
Text Symbol: 061 = TAB NUMBER:
Text Symbol: 060 = SCRIPT TEXT:
Text Symbol: 058 = APPEND SCRIPT:
Text Symbol: 057 = TEXT ID:
Text Symbol: 079 = CIC ACCESSTYPE:
Text Symbol: 080 = FKEY FUNCTION:
Text Symbol: 085 = DESCRIPTION:
Text Symbol: 090 = VISIBLE COMPONENTS:
Text Symbol: 091 = HIDDEN COMPONENTS:
Text Symbol: 092 = FRAMEWORK REPORT SELECTED
Text Symbol: 093 = SELECTION CRITERIA:
Text Symbol: 094 = FRAMEWORK:
Text Symbol: 095 = INCLUDE
Text Symbol: 096 = EXCLUDE
Text Symbol: 098 = ALL
Text Symbol: 099 = LIST DETAILS:
Text Symbol: 100 = LIST CIC PROFILES:
Text Symbol: 101 = LIST AGENTS:
Text Symbol: 102 = ORGANIZATION:
Text Symbol: 103 = COMPONENT PROFILE REPORT SELECTED
Text Symbol: 104 = COMPONENT PROFILE:
Text Symbol: 105 = **NO REPORTS WERE SELECTED**
Text Symbol: 106 = FRAMEWORK LISTING
Text Symbol: 107 = COMPONENT PROFILE LISTING
Text Symbol: 108 = Framework report
Text Symbol: 109 = Profile Report
Text Symbol: 028 = CAD INFO KEYNAME:
Text Symbol: 027 = CAD INFO OBJECT:
Text Symbol: 026 = CAD SEARCH KEY:
Text Symbol: 025 = ANI SEARCH KEY:
Text Symbol: 024 = CAD SEARCH TYPE:
Text Symbol: 023 = ANI SEARCH TYPE:
Text Symbol: 022 = CAD PRECEDENCE:
Text Symbol: 021 = ANI PRECEDENCE:
Text Symbol: 020 = CAD LOOKUP:
Text Symbol: 019 = ANI LOOKUP:
Text Symbol: 018 = DESCRIPTION
Text Symbol: 017 = QUEUE
Text Symbol: 016 = **No agents found for organization selected**
Text Symbol: 015 = AGENTS:
Text Symbol: 014 = NO REGION:
Text Symbol: 013 = CONTACT KEYNAME:
Text Symbol: 012 = CONTACT OBJECT:
Text Symbol: 011 = CONTACT MCODE ID:
Text Symbol: 010 = CONTACT MCODE:
Text Symbol: 009 = CALLER KEYNAME:
Text Symbol: 008 = CALLER OBJECT:
Text Symbol: 007 = CALLER MCODE ID:
Text Symbol: 006 = No Profile Values Exist
Text Symbol: 005 = CALLER MCODE:
Text Symbol: 004 = CONTACT LABEL:
Text Symbol: 003 = CALLER LABEL:
Text Symbol: 002 = **Profile not assigned to a CIC Profile**
Text Symbol: 001 = CIC PROFILES:
Text Symbol: 056 = TEXT NAME:
Text Symbol: 055 = VALID TODT:
Text Symbol: 054 = VALID FROMDT:
Text Symbol: 053 = ACTIVITY CODE:
Text Symbol: 052 = EXCLUDED OK CODES:
Text Symbol: 051 = PF STATUS:
Text Symbol: 050 = BUTTON LABEL:
Text Symbol: 049 = BUTTON KEY:
Text Symbol: 048 = BUTTON ROW/COLUMN:
Text Symbol: 047 = NON BLOCKING INWAIT:
Text Symbol: 046 = LOGICAL SYSTEM:
Text Symbol: 045 = QUEUE AUTO LOGOUT SELECT:
Text Symbol: 044 = QUEUE AUTO LOGIN SELECT:
Text Symbol: 043 = QUEUE LOGIN SCREEN:
Text Symbol: 042 = AUTO LOGOUT:
Text Symbol: 041 = AUTO LOGIN:
Text Symbol: 040 = MCODE FIELD:
Text Symbol: 039 = KEY NAME:
Text Symbol: 038 = HOT KEY:
Text Symbol: 037 = SEARCH HELP:
Text Symbol: 036 = AUTO CONTINUE:
Text Symbol: 035 = SEARCH TYPE:
Text Symbol: 034 = CREATE FUNCTION:
Text Symbol: 033 = RAISE DNIS CHANGED EVENT:
Text Symbol: 032 = ADDITIONAL AUTHENTICATION REQUIRED:
Text Symbol: 031 = CUSTOMER FUNCTION SEARCH KEY:
Text Symbol: 030 = CUSTOMER FUNCTION PRECEDENCE:
Text Symbol: 029 = CUSTOMER FUNCTION:
INCLUDES used within this REPORT RCCMREP06
No INCLUDES are used within this REPORT code!
TABLES used within REPORT and the associated SELECT statement:
No SAP DATABASE tables are accessed within this REPORT code!
Function Modules used within report and the associated call statement:
CALL FUNCTION 'RH_DETERMINE_ORG_OBJID' EXPORTING ORG_OBJECT_TYPE = 'O' F4_MODE = 'X' IMPORTING ORG_OBJECT_OBJID = LEVEL2 EXCEPTIONS NO_ACTIVE_PLVAR = 1 NO_OBJECT_ID_SELECTED = 2 OTHERS = 3.
RH_DETERMINE_ORG_OBJID CALL FUNCTION 'RH_DETERMINE_ORG_OBJID' EXPORTING ORG_OBJECT_TYPE = 'O' F4_MODE = 'X' IMPORTING ORG_OBJECT_OBJID = LEVEL1 EXCEPTIONS NO_ACTIVE_PLVAR = 1 NO_OBJECT_ID_SELECTED = 2 OTHERS = 3.
READ_TEXT CALL FUNCTION 'READ_TEXT' EXPORTING * CLIENT = SY-MANDT ID = SCRPROF-TEXT_ID LANGUAGE = SY-LANGU NAME = TEXT_NAME OBJECT = 'TEXT' * ARCHIVE_HANDLE = 0 TABLES LINES = SCRIPT_LINES EXCEPTIONS ID = 1 LANGUAGE = 2 NAME = 3 NOT_FOUND = 4 OBJECT = 5 REFERENCE_CHECK = 6 WRONG_ACCESS_TO_ARCHIVE = 7 OTHERS = 8.
DDIF_NAMETAB_GET CALL FUNCTION 'DDIF_NAMETAB_GET' EXPORTING TABNAME = CICPROFMASTER-PROFILE_TABLENM TABLES X031L_TAB = I_X031L EXCEPTIONS NOT_FOUND = 1 OTHERS = 2.
CIC_USERS_WITH_PROFILES CALL FUNCTION 'CIC_USERS_WITH_PROFILES' EXPORTING OBJID = LEVEL1 TABLES ORGSTRUC = AGENT_TABLE ORGSTRUCPROF = PROFILE_TAB EXCEPTIONS PROFILES_NOT_FOUND = 1 OTHERS = 2.
CIC_USERS_WITH_PROFILES CALL FUNCTION 'CIC_USERS_WITH_PROFILES' EXPORTING OBJID = LEVEL2 TABLES ORGSTRUC = AGENT_TABLE ORGSTRUCPROF = PROFILE_TAB EXCEPTIONS PROFILES_NOT_FOUND = 1 OTHERS = 2.
Contribute (Add Comments)
Although this basic information may have limited use it does provide an easy to find location to store any knowledge about this program/report.
The contribute/comments section below therefore offer's an opportunity for anyone to add additional information. This can be anything from useful hints, tips and screen shots to relevant SAP notes or anything else you feel is relevant to this report.
This will then be available for everyone to easily find by simply searching on the report name RCCMREP06 or its description.