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SAP Reports by Module Area
SAP Customer Service Reports CS
SAP Customer Interaction Reports CS-CI
SAP Knowledge Base Reports CS-CM
RBUS1174 - Program for Object Type BUS1174: Symptom
RBUS1175 - Program for Object Type BUS1175: Solution
TEXT_INDEXING - Program TEXT_INDEXING: Compile Symptom/Solution to Searching
SAPFIWK1 - Program for Object Type BUS2078: Service Notification
SAPFIWK1A - Program for Object Type BUS2080A : Service Notification BAPI
SAP Installed Base Management Reports CS-IB
SAP Service Processing Reports CS-SE