SAP Tables | Customer Service | Customer Interaction SAP CS

SAP CS Customer Interaction Tables (CS-CI)









SAP Customer Interaction Tables CS-CI

CCM_TREE - Tree and grid structure
CCM_TRGDREP - Internal structure for tree and grid display
CCM_TRGR_TEST - Tree and grid testing structures
CICCCONF - Call center framework components
CICCCONFVARID - Customer Interaction Center Component Variants
CICCCONFVARIDA - Allowed slots for component variant
CICCCONFVARIDC - Allowed component container variants for component variant
CICCCONFVARID_T - Customer Interaction Center Component Variant Text
CICCCONF_T - Customer interaction component text
CICCFGTIME - Configuration change time
CICCONF - CCM framework screen configuration
CICF4PROFILE - CIC F4 PROFILE vALUES
CICFHCASSN - Call center framework hidden component modules
CICFSCASSN - Call Center Framework Screen Component Module
CICORGSTRUC - Organizational Structure
CICORGSTRUCPROF - CIC organizational structure profiles
CICPROFILE - Customer interaction center profile
CICPROFILES - Customer interaction center profiles
CICPROFMASTER - Customer interaction center profile master
CICPROFMASTER_T - Customer Interaction Profile Master Text






CICTOOLBAR - CCM Application Toolbar Profile
CICTOOLBAREXCL - CIC Application Toolbar Exclusions
CIC_OBJECT - CIC object record
CIC_OBJECT_LIST - CIC list of objects
HRI1260 - Infotype 1260 fields - Call center management
HRP1260 - DB Table for Infotype 1260
P1260 - Infotype 1260: CIC Profile

SAP Customer Interaction Center Tables CS-CI-CIC

CACCEL - Online BDC transaction accelerator definition
CCMAC - Loggable activity codes
CCMACTIONOBJ - Assign transactions to object types - usage restriction
CCMACTIONOBJS - Screen: Assign actions to object types - usage restriction
CCMACTPROF - Loggable activity code group membership
CCMAC_T - Call center management activity code description
CCMADKEY - Activity detail logging key
CCMADKEY_T - Call center detail key logging table
CCMARCHIO - Selection fields archiving
CCMAUTHPIN - Call center authentication pin attempts table
CCMAUTHPROF - Call center authentication attributes
CCMCALLER - Call center callback - Caller info definition
CCMCALLSTATE - CCM Callstate Dropdown List VIew
CCMCBQPROF - Call center callback - Callback queue profile
CCMCBQPROFASSN - Call center callback - Assignment of profile to queues
CCMCBQUES - Call center callback - Callback queue definition
CCMCBQUES_T - Call center callback - Callback queue description
CCMCCONT - Component container configuration
CCMCCONT_T - CCM Component Container Text
CCMCCPROF - Call center profile
CCMCLBC - Callback Configuration
CCMCLBC_T - Call center callback - Configuration table label
CCMCLBD - Call center callback user options
CCMCLBS - Call center callback - Whole
CCMCLBX - Call center callback - Callback extras
CCMCMPCALL - Action Box Component Calls
CCMCMPCALLPARE - Action Box Component Call: External Parameters
CCMCMPCALLPARET - Action Box Component Calls: Text for External Parameters
CCMCMPCALLPARI - Action Box Component Call: Parameters for Internal Calls
CCMCMPCALLPARIT - Action Box Component Calls: Text for Internal Parameters
CCMCMPCALLT - Action Box Component Workspace Text
CCMCMP_CIC_EV_ADMIN - Admin Data: CIC Event Handler Gateway


CCMCSCONF - Contact search/display configuration
CCMCSEARCH - Search type to matchcode mapping for CCM contact search
CCMCSEARCHMAP - Matchcode mapping for CCM contact search
CCMCTIADMIN - CTI Administration/Policy
CCMCTIBKEY - Call center telephony control button keys
CCMCTIBKEY_T - CCM telephony control button key translation
CCMCTIPROF - CIC Front office function key profile
CCMCTIQUEUE - Call center queues
CCMCTIQUEUEASSN - CTI queue assignments
CCMCTIQUEUE_T - Call center queue texts
CCMDNIS - Inbound DNIS display text
CCMHTMLCONF - CIC HTML configuration
CCMHTMLCONFD - CIC: HTML configuration
CCMHTMLCONFT - CIC HTML configuration
CCMHTMLPAGED - CIC: HTML page configuration data
CCMHTMLPAR - CIC HTML configuration: external parameters
CCMHTMLPARE - CIC HTML configuration parameter data extended
CCMHTMLPARI - CIC HTML configuration: parameter for internal calls
CCMHTMLPARIT - CIC HTML configuration: Text for internal parameters
CCMHTMLPART - CIC HTML configuration: text for external parameters
CCMHTMLSTRUC - Screen Input HTML
CCMIFIMPL - Classes that implement different modules of the CIC
CCMIFIMPLNEW - Implementaion of Interfaces in CIC environment
CCMLOG - Activity log
CCMLOGD - Activity log details
CCMLOGDTP - Temporary hold structure for log detail
CCMOBJKEYS - Information object instance
CCMOBJLST - List of information objects in a container
CCMSBAPIP2B - Replica of BAPIP0002B
CCMSCRPROF - Script activity profile
CCMSCRPROFILE - Call center management scripting profile
CCMSCRVAR - Script variable name
CCMSEARCH - Call center search structure
CCMSEARCHSTRUC - Work structure for contact search and display
CCMSESSION - Call management sessions
CCMSIOBJ - IOBJECT: Single information object key/value structure
CCMS_HRMR_REP - CCMS Data collector for HR data
CCMS_HRREF_STRUCT - Reference structure for HR component in CIC
CCM_BUTTON_ATTRIBUTES - Attributes of button



CCM_HTMLOPD - CIC HTML operation: customizing data part
CCM_MTREEITM - Tree Control Item For Report SAPTREV*
CCM_NAVAREA - CCM Navigation Area Profile
CCM_NAVAREAT - CCM Navigation Area Profile
CCM_NAVAREA_VIEW - CCM Navigation Area: Tab
CCM_NAVAR_VIEWT - CCM Navigation Area Tab Text
CCM_NAVVIEW - CCM Navigation Area Profile
CCM_NAVVIEWT - CCM Navigation Area Profile
CCM_NAV_AREA_CHANGED_NODES - Changed Nodes of a Navigation Tree
CCM_NAV_AREA_TREE_COLUMN - Navigation Area: Tree Column
CCM_NAV_AREA_TREE_HHDR - Navigation Area: Tree Hierarchy Header
CCM_NAV_AREA_TREE_ITEM - Navigation Area: Tree Item
CCM_NAV_AREA_TREE_NODE - Navigation Area: Tree Node
CCM_NAV_AREA_TREE_NODE_P1 - NavArea: Tree Node Properties (for Tree Structure)
CCM_NAV_AREA_TREE_NODE_P2 - NavArea: Tree Node Properties (for Node Display)
CCM_NAV_COLUMN_SYNC - Synchronization Structure for Navigation Tree Columns
CCM_NAV_ITEM_SYNC - Synchronization Structure for Navigation Tree Items
CCM_NAV_NODE - Navigation Node (Properties Plus Father Node)
CCM_NAV_NODE_SYNC - Synchronization Structure for Navigation Tree Nodes
CCM_OPCLASSTYPE - Object Provider Service: Class Type Definition
CCM_OPCLASSTYPET - Object Provider Service: Class Type Definition
CCM_OPFACTORY - Object Provider Service: Class Definition
CCM_OP_ATTRIBUTE - Object Provider Attribute Description Structure
CCM_OP_RELATION - Object Provider Attribute Description Structure
CCM_TAB_ATTRIBUTES - Attributes of button
CCM_TAB_PROPERTIES - Tab Index Properties
CCM_WORKSPACE_CALLBACK - Action callback workspace manager
CDESTBDCFIELD - Online BDC value destination map
CDESTPID - Online BDC parameter-id preset destination
CICSEARCH - Search Result
CIC_ITS_ACTION_DATA_REC - Data structure for ITS communication and data flow
CIMAP - Input Sequence for BDC Sessions
COMAP - Online BDC output mapping from message table to container
CPIDLIST - List of parameter-ids and values
CRMC_CIC_ASP_A - IC WinClient: ASP, application
CRMC_CIC_ASP_AT - IC WinClient: ASP, application (text)
CRMC_CIC_ASP_C - IC WinClient: ASP, configuration
CRMC_CIC_ASP_CA - IC WinClient: ASP, applications assigned to configuration
CRMC_CIC_ASP_CT - IC WinClient: ASP, configuration (text)
CRMC_CIC_ASP_DA - IC WinClient: ASP, applications related to DNIS
CRMC_CIC_ASP_TP - IC WinClient: ASP, application type
CRMC_CIC_ASP_TPT - IC WinClient: ASP, application type (text)
CRMT_CIC_ASP_APPL - IC WinClient: ASP, application data
CRMT_CIC_ASP_APPL_DISPLAY - IC WinClient: ASP, ALV structure
CRMT_CIC_ASP_APPL_INFORMATION - IC WinClient: ASP, information to application
CRMT_CIC_ASP_DNIS_APPL - IC WinClient: ASP, applications related to DNIS
CRMT_CIC_ASP_MSG - IC WinClient: ASP, message data
CRMT_CIC_ASP_PARAMETERS - IC WinClient: ASP, parameters for applications
CRMT_CIC_ASP_REL_APPL - IC WinClient: ASP, relevant application
CRM_CIC_BDD_DISPLAY - Fields for Displaying CIC Data
CRM_CIC_CMP_CONFT - CIC Component Profiles with Text
CRM_CIC_DEFWS - Default Workspace Profile
CRM_CIC_DEFWSSL - Default Workspace Profile Slot
CRM_CIC_DEFWSSLT - Default Workspace Profile Slot Text
CRM_CIC_DEFWST - Default Workspace Profile Text
CRM_CIC_OPDELC - Object Provider Service: class delegation - customer
CRM_CIC_OPDELS - Object Provider Service: class delegation - delivery
CRM_CIC_OPFACT - Object Provider Service: class definition
CRM_CIC_OPFACTT - Object Provider Service: class definition
CSRCCONSTANT - Online BDC constant value source map
CSRCCONTAINER - Online BDC container value source map
CSRCFCALL - Online BDC function call value source map
EBACLUST - Cluster Structure for Shared Buffer
EBACOLOR - Color Definition for BOR Objects
EBACONTXT - Call Context
EBACONTXTT - Call Context - Text Table
EBAGEN - Reference Fields for Development Class EEBA
EBAOBJLIST - Interface Structure for FM EBA_OBJECT_LIST
EBAOBJTREE - Interface Structure for FM EBA_OBJECT_TREE
EBAPRES - Object Presentation: SAP Standard
EBAPRESC - Object Presentation: Customer Definitions
EBASELLIST - Selection List Structure
EBA_CHDAT - Creation and Change Data
EBA_RANGES - Structure for Select Options (Generic)
ECCPCALLBACKRV - Reasons for callback
ECCPCALLBACKRVT - Reasons for callback (texts)
ECCPRECEIVE - Configuration of office-recipient for workflow start
ECCPRECEIVET - Configuration of office-recipient for workflow start (texts)
ECICCONTHIST - CIC Profile: Contact History
ECICCONTHISTT - Customizing Table for Contact History
ECICWFINB - Profile for CIC workflow inbox
ECICWFINBFLT - Task Filter for Profile- for CIC Workflow Inbox
ECICWFINBOX_HITLIST - Hit List for Workflow Inbox Business Partner
ECICWFINBT - Profil for CIC workflow inbox (text)
ECRM_CIC_OP_CLUSTER_SEL - Selection options in cluster builder
EECICLAYOUT - Control of CIC Framework Layout Switch
EECICTOOLBAR - CIC Function Bar Profile
EECICTOOLBAR_PRG - CIC Function Bar Profile: Main Program for Status
EECIC_ACCT_OVW_OPBEL - Structure with Open Documents
EECIC_ARCHIVE_INFO - Link Information (Optical Archive)
EECIC_CH_NOCONT - Structure for ALV if No Contacts Found in Contact History
EECIC_FKKKO_FIELDS - Struct. with fields from DFKKKO for REVMGT_OBJ_LIST_1 and _2
EECIC_INFOMODULE_KEY - Key of Info Module Wrapper Object
EECIC_INVOICE_LEVEL1 - Fields from Invoicing Table + Fields linking to FI-CA Data
EECIC_INVOICE_LEVEL2 - Fields to link FI-CA items with Invoice Entities
EECIC_LEVEL_1_KEY - Object Key for a Level 1 Object fromt the Account Balance
EECIC_LEVEL_2_KEY - Object Key for a Level 1 Object fromt the Account Balance
EECIC_LEVEL_MAPPING - Structure for Linking Level 1 with Level 2 Objects
EECIC_OBJ_LIST_1 - Account Overview
EECIC_OBJ_LIST_2 - Account Balance Display - Output (Level 2)
EECRMCIC_TOOLBAR_ACTION - Definition of Toolbar Action for Navigation View
EEFO01 - Settings for Account Balance in CIC
EEW_CRM_CIC_OP_CLU_STRUC - Cluster Structure
EEW_CRM_CIC_OP_CLU_TYPE - Cluster Types
EFO_INFOMODULE_KEY - IS-U: Key for an Info Module Wrapper Object
EWBCCPID - Generic Process ID (WF, FO Process) for CCPROC.Create
EWBMETHEXC - Holds Data For Method Exception
EWBPROCL - Explicit Key for Process Classes
EWBPROCLX - Generic Front Office Process Class ID
EWBPROCTX - Front Off. Process: Text
EWBPROCX - Front Office Process
EWBWEBGUIITS - ITS Basic Address for Method Inplace-Calls in the CIC
EWCELEM - Definition of a Container Element
EWCOMMETHOD - Front office interface structure of method table
EWCOMOBJ - CCM FO Component Object Structure
EWCOMOBJ1 - Interface for front office screen....
EWCOMOBJIF - CCM FO Component Object Interface Structure
EWCPAR - Definition of a Container Parameter
EWCPARD - Definition for Container Parameter: Data Part
EWCPART - Definition of a Container Parameter With Description
EWCPARTD - Definition for Container Param. with Description (Data Part)
EWCPARTS - Container Element Definition (Screen Data)
EWCPOBJ - Persistent Object Reference Provided With Element Names
EWCPROCD - Front Office Process: Data Part
EWCPROCT - Front Office Process With Language-Dependent Part
EWCTRA - Data Flow Definition
EWCTRAD - Definition for Data Flow (Data Part)
EWCTRAK - Definition for Data Flow (Key Part)
EWCTRANS - Screen Fields: Data Flow Maintenance
EWCTYPE - Cat. Description of a Container Element
EWCUSTENVCLS - Customer Information Cluster Builder
EWCUSTENVCLST - Customer Information Cluster Builder (Text)
EWCUSTENVD_GEN - Customer Information Cluster: Generic Data
EWCUSTENVG - Customer Information Cluster Builder: Generic Profile Data
EWCUSTENVGT - Customer Information Cluster Builder Profile: Text
EWCUSTENVGT_DATA - Data of Generic Cluster Builder Profile (Texts)
EWCUSTENVG_DATA - Data of Generic Cluster Builder Profile
EWCUSTENV_KEY - Customer Information Cluster: Key
EWCVALUE - Long Value (Anonymous Structure) for FM Interfaces
EWFCAL - Front Office Call
EWFCALD - Front Office Workbench: Call (Data Part)
EWFCALS - Front Office Call: Text
EWFCALT - Front Office Call: Text
EWFCON - Front Office Configuration
EWFCOND - Front Office Workbench: Configuration (Data Part)
EWFCONS - Front Office Configuration: Screen Data
EWFCONT - Front Office Configuration: Text
EWFFND - Front Office Configuation Determination
EWFFNDTRAC - Search Log Entry for Finder Method for Front Office
EWFGRU - Front Office Call Group
EWFGRUD - Front Office Workbench: Call Group (Data Part)
EWFGRUS - Front Office Call Group (Screen Structure)
EWFGRUT - Front Office Call Group: Text
EWFPAR - Front Office Configuration: Call Parameter
EWFPARS - Front Office Configuration: Screen Data
EWFPART - Front Office Configuration: Call Parameter: Text
EWFPAR_PART - Action Box Parameter with Text
EWFTRA - Front Office Call: Data Flow
EWFTRANS - Screen Fields: Data Flow Maintenance
EWNAVVIEW_COL_ATTR - Navigation View: Tree Columns
EWNAVVIEW_NODE_KEY - Structure with Node Key for Tree Control
EWNAVVIEW_TREE_ATTR - Navigation View: Tree Control Attributes
EWNAVVIEW_TREE_HHDR - Navigation Area: Tree Hierarchy Header
EWN_CLUTYPE_CALLGR - Allocation of Cluster Type to Call Groups
EWOPSCOND - OPS: Conditions
EWOPSCOND_PF - OPS: Conditions for Presentation Field
EWOPSCONF - OPS: Configuration
EWOPSCONF_PF - OPS: Configuration for Presentation Field
EWOPSCONF_PFD - OPS: Config. for Presentation Field with Extra Dialog Fields
EWOPSLDCONST - OPS: Language-Dependent Constants
EWOPSLDCONST_PF - OPS: Language-Dependent Constants for Presentation Field
EWOPSPRESFLD - OPS: Presentation Field (with Text and Object Reference)
EWOPSPRESFLDNAME - OPS: Name of Presentation Field
EWOPSUTTXT - OPS: Text for Usage Type
EWOPS_CONFKEY - OPS: Key for OPS Configuration
EWOPS_PRES - OPS: Fields for Presentation Description
EWOPS_PRES_OBJ - OPS: Presentation Object
EWOPS_PRES_OBJ_CONTR - OPS: Control Data for Dialog with Presentation Object
EWOPS_PRES_OBJ_DIA - OPS: Presentation Object for Dialog
EWOXTDISP - Scr. Fields for Xtainer Display
EWVIEW - CIC View: View of Object Data Environment
EWVIEWATTR - CIC View: Attribute Control
ISU_BADI_CIC_ENV - Line Structure for Added Data Environment Nodes
ISU_CIC_EMAIL_DATA - CIC e-mail Processing: Screen Fields
ISU_CIC_PHONE_DATA - CIC Callback Processing: Screen Fields
RJCIC_CALLBACK - IS-M: CIC, Callback Data
SAVLCONTHIST - Structure for Data Display in ALV for Contact History
SAVLCONTHIST_NSIM - Structure for Individual Layout of Contact History
SDYN100CONTHIST - Structure for Selection Screen of Contact History