SAP F1815 Fiori Application to Customer Return

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F1815 is a standard SAP S/4HANA Fiori application available within SAP and S/4HANA systems depending on your version and release level. With this app, you can display all the details relevant for a customer return in one place. The overview brings together relevant key facts and a list of the customer return items. You also get a list of involved business partners. Thanks to the process flow, you can immediately see the current status of your customer return. Furthermore, you can display additional information on item level, for example, related return deliveries. ;

Fiori App ID: F1815
App Name: Customer Return
App Launcher:
Type(UI): Fact sheet(SAP Fiori elements)
Fiori Apps Library: F1815
Device: Desktop, Smartphone, Tablet
T-Code: VA03
ODATA (V4):
Database: HANA DB exclusive
Business Role: Returns and Refund Clerk (SAP_BR_RETURNS_REFUND_CLERK)

Once configured, Fiori Apps are accessible as tiles on the SAP Fiori Launchpad. You can access the Launchpad either through the traditional SAP GUI using transaction code /UI2/FLP, or directly via a web browser by entering your system URL followed by the path /sap/bc/ui2/flp. Additionally, the SAP Web GUI can be accessed using transaction code WEBGUI, or through a web browser using the URL path /sap/bc/gui/sap/its/webgui/.

Application Configuration

• WebDynpro Application(Config):
• SAPUI5 / BSP: SD_CRT_FACTSHS1
• ICF Path: /sap/bc/ui5_ui5/sap/sd_crt_factshs1
• SAP UI5 Component: cus.sd.customerreturn.factsheet

Target Mapping

• Semantic Object: CustomerReturn
• Semantic Action: displayFactSheet, CustomerReturn

Technical Catalog

• Name: SAP_TC_CEC_SD_COMMON
• Description: CEC: Customer Engagement and Commerce - SD

Business Catalog

• Name: SAP_SD_BC_RETURNS_DISPL, SAP_SD_BC_MYINBOX
• Description: Sales - Customer Returns Display, Sales - My Inbox

Business Group

• Name:
• Description:

Pages/Spaces

• Page Name:
• Page Title:
• Space Name:
• Space Title:

Business Area / Roles

• Line Of Business: Constituent Omnichannel Services, Customer, Installation and Service, Managed Services, Marketing, Operations, Sales, Sales and Marketing, Sales and Services, Service
• Scope:
• Relevant role: Returns and Refund Clerk
• Component: SD-SLS-RE
• Leading business role: SAP_BR_RETURNS_REFUND_CLERK - Returns and Refund Clerk
• Additional role: SAP_BR_BILLING_CLERK, SAP_BR_INTERNAL_SALES_REP, SAP_BR_RECEIVING_SPECIALIST, SAP_BR_SALES_MANAGER, SAP_BR_SERVICE_MANAGER, SAP_BR_SHIPPING_SPECIALIST, SAP_BR_SHIP_SPECIALIST_JIT - Billing Clerk, Internal Sales Representative, Receiving Specialist, Sales Manager, Service Manager, Shipping Specialist, Shipping Specialist - Just-In-Time Supply

Font End Components

• Component Version: UIS4HOP1 900 - SP 0003
• Min SP:
• Product Version: SAP FIORI FOR SAP S/4HANA 2023
• Support Package Stack: 03 (02/2025) FPS

Back End ABAP Components

• Component Version: S4CORE 108 - SP 0000
• Min SP: 0000
• Product Version: SAP S/4HANA PRIVATE CLOUD 2023
• Support Package Stack: 03 (02/2025) FPS

HANA Components

• Component Version:
• Min SP:
• Product Version:
• Support Package Stack:

OData

Additional Details:

Lighthouse App: No
A “Lighthouse App” refers to a Fiori application that exemplifies the best of SAP Fiori design principles with high user adoption, optimized UX, business value, and performance. These apps are often redesigned from classic SAP GUI transactions and built natively with Fiori/UI5 to fully leverage the capabilities of the SAP Fiori design system.

Note Collection:

Industry Relevance:
Aerospace and Defense; Automotive; Banking; Chemicals; Consumer Products; Cross Industry; Education and Research; Engineering, Construction, and Operations; Industrial Manufacturing; Insurance; Life Sciences; Media; Mill Products; OEM (High Tech); Oil, Gas, and Energy; Professional Services; Public Sector; Retail; Semiconductors (High Tech); Software Providers (High Tech); Sports and Entertainment; Telecommunications; Transportation and Logistics (Travel and Transportation); Travel and Leisure (Travel and Transportation); Utilities; Wholesale Distribution; obsolete - Entertainment

Description:
With this app, you can display all the details relevant for a customer return in one place. The overview brings together relevant key facts and a list of the customer return items. You also get a list of involved business partners. Thanks to the process flow, you can immediately see the current status of your customer return. Furthermore, you can display additional information on item level, for example, related return deliveries.

BEX Query:


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