SAP F1708 Fiori Application to Manage Customer Returns

Search SAP Objects

F1708 is a standard SAP S/4HANA Fiori application available within SAP and S/4HANA systems depending on your version and release level. With this app, you can initiate customer returns by creating returns orders that are based on advance returns management (ARM). You can manage ARM-based customer returns. This includes displaying, editing, and determining refunds for returns orders. You can track customer return progress by monitoring various statuses and by displaying the process flow. ;

Fiori App ID: F1708
App Name: Manage Customer Returns
App Launcher: Manage Customer Returns, Manage Customer Returns
Type(UI): Transactional(SAP Fiori elements)
Fiori Apps Library: F1708
Device: Desktop, Tablet
T-Code: VA01
ODATA (V4):
Database: HANA DB exclusive
Business Role: Returns and Refund Clerk (SAP_BR_RETURNS_REFUND_CLERK)

Once configured, Fiori Apps are accessible as tiles on the SAP Fiori Launchpad. You can access the Launchpad either through the traditional SAP GUI using transaction code /UI2/FLP, or directly via a web browser by entering your system URL followed by the path /sap/bc/ui2/flp. Additionally, the SAP Web GUI can be accessed using transaction code WEBGUI, or through a web browser using the URL path /sap/bc/gui/sap/its/webgui/.

Application Configuration

• WebDynpro Application(Config):
• SAPUI5 / BSP: SD_CRT_WLS1
• ICF Path: /sap/bc/ui5_ui5/sap/sd_crt_wls1
• SAP UI5 Component: cus.sd.customerreturns.manage.wl

Target Mapping

• Semantic Object: CustomerReturn
• Semantic Action: manage, CustomerReturn

Technical Catalog

• Name: SAP_TC_CEC_SD_COMMON
• Description: CEC: Customer Engagement and Commerce - SD

Business Catalog

• Name: SAP_SD_BC_RETURNS_PROC
• Description: Sales - Customer Returns Processing

Business Group

• Name: SAP_SD_BCG_RETURNS_PROC
• Description: Customer Returns

Pages/Spaces

• Page Name: SAP_SD_PG_CR_PROC
• Page Title: Overview
• Space Name: SAP_SD_SP_RETURNS_REFUND
• Space Title: Customer Returns

Business Area / Roles

• Line Of Business: Constituent Omnichannel Services, Customer, Installation and Service, Managed Services, Marketing, Operations, Sales, Sales and Marketing, Sales and Services, Service
• Scope: Returnables Processing (BDW), Accelerated Third-Party Returns (1Z3), Customer Consignment (1IU), Accelerated Customer Returns (BKP), Return Order Processing for Non-Stock Material (3TE), Customer Returns (BDD)
• Relevant role: Returns and Refund Clerk
• Component: SD-SLS-RE
• Leading business role: SAP_BR_RETURNS_REFUND_CLERK - Returns and Refund Clerk
• Additional role: -

Font End Components

• Component Version: UIS4HOP1 900 - SP 0003
• Min SP:
• Product Version: SAP FIORI FOR SAP S/4HANA 2023
• Support Package Stack: 03 (02/2025) FPS

Back End ABAP Components

• Component Version: S4CORE 108 - SP 0000
• Min SP: 0000
• Product Version: SAP S/4HANA PRIVATE CLOUD 2023
• Support Package Stack: 03 (02/2025) FPS

HANA Components

• Component Version:
• Min SP:
• Product Version:
• Support Package Stack:

OData

Additional Details:

Lighthouse App: Yes
A “Lighthouse App” refers to a Fiori application that exemplifies the best of SAP Fiori design principles with high user adoption, optimized UX, business value, and performance. These apps are often redesigned from classic SAP GUI transactions and built natively with Fiori/UI5 to fully leverage the capabilities of the SAP Fiori design system.

Note Collection:

Industry Relevance:
Aerospace and Defense; Automotive; Banking; Chemicals; Consumer Products; Cross Industry; Education and Research; Engineering, Construction, and Operations; Industrial Manufacturing; Insurance; Life Sciences; Media; Mill Products; OEM (High Tech); Oil, Gas, and Energy; Professional Services; Public Sector; Retail; Semiconductors (High Tech); Software Providers (High Tech); Sports and Entertainment; Telecommunications; Transportation and Logistics (Travel and Transportation); Travel and Leisure (Travel and Transportation); Utilities; Wholesale Distribution; obsolete - Entertainment

Description:
With this app, you can initiate customer returns by creating returns orders that are based on advance returns management (ARM). You can manage ARM-based customer returns. This includes displaying, editing, and determining refunds for returns orders. You can track customer return progress by monitoring various statuses and by displaying the process flow.

BEX Query:


Search for further information about these or an SAP related objects